Design Your Call Center For a Better Performance: 5 Easy Tips
Call center is a workstation where hundreds of people work round the clock to meet some specific demands of business processes. In order to keep the employees feel more comfortable during their working hours, it is extremely essential that the workstation is strategically designed that enhances both performance and retention.
If your call center aims toward projecting professionalism both internally and externally then it is advisable to create a business-like office interior that inspire professionalism. Here are some of the tips that can help your organization to meet the physical standards of your call center workstation.
Transparency - In order to establish business relationship better and efficient, it is very important to have a physical environment that is transparent. In most of the high-tech call centers, it is observed that the office is segmented with transparent glass. It allows to break the obstacles that might often create between the call center floors and their staffs. Transparency in the working environment tends to increase work efficiency.
Vast Open Space - The working style of a contact center as a community can vary and therefore having communal areas can be beneficial for organizational growth. Starting from cafeteria to rest rooms, leisure halls to recreational arena, every call centers can have their own preferences to motivate staffs for better face-to-face communication.
Learning Environment - Call center is a place, where most of the revenue is made through outsourcing . Therefore, investing in training is considered intelligent in maintaining world-class quality in the services you offer. Good training infrastructure will boost the confidence of the employees and thereafter brings financial growth.
Silent Ambiance -The work activities at contact centers are quite busy and considered to have a noisy work environment. In that condition, it becomes complicated to handle people and calls in private manner. Therefore, it is recommended to design a special area where customers and staffs can have a trouble-free conversation/meeting or any private call. Specially, designed chambers for telephonic conversation are essential for better interaction with customers.
Homely Feeling – Staffs in a call center spend a major part of their time with the traditional (8-9) hours shift. Therefore, the workstation should be developed in such a manner that keeps the employees motivated and comfortable during their working hours. Give space for social activities and create an environment that makes them feel homely to the working style. Work and little play is also a better option.
Therefore, if your organization needs to establish connectivity between the work and employees, the physical ambiance of an inbound/outbound call center is a fundamental requirement. This not only evokes the employee's dedication towards their task but also to impress the clients when they visit your premises.
Maria Richards is one of the lead researchers associated with Call Centers India, delving into the realm of inbound call centers and phone answering services to help them serve you better. She is working as a Sr. Marketing Manager and responsible for the handling of Customer Care Service.
