Call Center Outsourcing Services

London: India, already on top of a list of leading outsourcing destination, has the potential to win even bigger off-shoring projects, according to CEO Briefing, a report written by the Economist Intelligence Unit. "India and China are already the leading destinations for off-shoring, and have the potential to win an even bigger share of off-shoring projects if they address remaining weaknesses in their business environments," said Daniel Franklin, editorial director of the Economist Intelligence Unit. The report, which includes a new ranking of 60 global off-shoring environments and a survey of 500 senior executives, concludes that companies will redistribute more service functions to Asia and Eastern Europe over the next three years. India tops the new ranking followed by China and Czech Republic. Singapore is in the fourth place followed by Poland, Canada, Hong Kong, Hungary, Philippines and Thailand. USA is in the 20th place and UK 29th. According to its key findings, Asia increases its off-shoring dominance. The ranking shows India to be by far the most attractive off-shoring destination, owing to a large number of English-speaking graduates, very low labour costs and its developed legal system. China comes second owing to its cheap and plentiful labour supply and fast-improving infrastructure, but lags behind India because of its relative lack of English skills, cultural barriers and a weak legal system. Overall, Asian companies dominate the rankings, occupying six of the top ten locations.Only a few developed markets emerge as attractive off-shoring locations, with Canada leading the way among OECD countries, according to the study. The Economist Intelligence Unit's ranking model measures the attractiveness of 60 countries as destinations for off-shoring scoring each country on nine criteria commonly used by companies when deciding where to offshore. Countries were scored on labour costs, labour skills, labour regulation, proximity to major sources of investment, political and security risk, macroeconomic stability, regulatory environment, tax regime and infrastructure. "With outsourcing and off-shoring becoming critical forces for business, it is important that businesses look internally both at their motivation for off-shoring and their ability to manage such a function," said Andrew Briggs, Dimension Data's head of contact centres business. "Off-shoring cannot fix broken processes but in fact may only serve to exacerbate the problems, irrespective of the location chosen," he added

By: Call Centers India

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