India Advantage of Call Center Outsourcing Services
Indian BPO services have been admired, appreciated and have the credit of fastest emerging outsourcing services. India has been named as popular and trustworthy outsourcing hubs thanks to low business risks, higher competency and low infrastructure costs. Offshore call centers of India deploy manpower that is low in wages but highly skillful and also technically strong. The developing economy and supportive government policies have increased the worth of Indian call center outsourcing services.
The services provided by call center outsourcing services are:
1.Product launching Campaigns:Outsourcing services can be the right step to launch a product as their telemarketing and callings services can help you to reach masses at even remote places. Call center outsourcing services can also reduce the turnaround time of launching new products as by allowing you and your in-house team to concentrate on core functioning needs of business rather than spending time on time consuming management needs.
2.Sales: The tele-sales team can help you to generate qualified leads, setting and scheduling appointments with them and thus, ensuring good leads in the process. With the team you can also plan sales framework for the products.
3.Telemarketing: This outbound telemarketing services of call center can bring an awareness about your product and increase its visibility in the market. Good telemarketing services can enhance the brand esteem and value in the market.
4.Research and Surveys: Surveys are conducted under the aegis of expert guidance to map the layout of products and services. Research can also be carried out to understand the interest of market.
5.Order Processing: This includes order taking, order tracking and order dispatch services.
6.Life-cycle Management: Call center services are holistic and can be hired for the entire product development cycle.
7.Sales Conversion: Their telemarketing and sales support provide solid spur in sales. Also, you can see the conversion rates and witness it with the performance track sheet provided by call center on weekly basis.
8.24/7 Services: The Indian call centers have unlimited advantage of ideal 12 hours gap. That is why they have been able to provide services on 24/7 @ 365 days.
Maria Richards is one of the lead researchers associated with Call Centers India, delving into the realm of inbound call centers and call center outsourcing to help them serve you better.She is working as a Sr. Marketing Manager and responsible for the handling of inbound call centre services.
2 comments:
This is a pertinent post. Excellent points! India has gained worldwide recognition in the past few years as a hub of outsourcing activity, with hundreds of English-speaking students graduating from colleges and universities every year. Neighbouring China, on the other hand, is more known for its manufacturing prowess and has only recently sped up efforts to tap the services sector.
Ray Thomas
India is one of the hottest destinations for Business process outsourcing and has to its name a host of fortune 500 and fortune 1000 companies that have set up their BPO units here. India BPO outsourcing is at present seeing a huge expansion with many companies moving up the value chain to provide low end as well as high end BPO services that include Knowledge services. Most BPO vendors in India are now in a position to handle an entire BPO process on their own.
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